STUDIO POLICY

General Studio Policies

• Registration & Enrollment: Registration is required for all classes. Enrollment secures a spot, ensures proper class sizes, and helps us communicate effectively with our clients.

• Payment: Tuition for children’s dance classes and fees for adult bungee fitness classes must be paid in full before attending classes. Children’s dance classes offer monthly tuition, while bungee fitness offers options for drop-in, package, or membership plans.

• Communication: Announcements, schedule updates, and other important information are communicated via email or text. Please stay up-to-date with our latest studio news.

Cancellation Policy

We enforce an 8-hour cancellation policy. Please follow these guidelines:

• If you cancel outside the 8-hour window: You will not be charged a cancellation fee.

• If you cancel within the 8-hour window:

• Unlimited Memberships: A late cancel or no-show will incur a $15 + tax charge.

• Class Pack Users: If you late cancel, you will lose a class from your pack. If you do not show up for a reserved spot, you will automatically lose the class.

Why We Enforce This Policy: This policy ensures that spots are available for others on the waitlist, helps us sustain the studio financially, and supports our instructors, whose pay may vary based on attendance.

How to Cancel: Please cancel via your account on our website or app. Exceptions are made for illness, injury, and inclement weather.

• Signing In for Class: To avoid a no-show fee, please ensure you check in before or after class. Speak with an instructor if you’re unable to check in at the front desk.

Children’s Dance Class Policies

• Age-Appropriate Environment: We maintain family-friendly, age-appropriate costumes and choreography in all dance classes.

• Attendance & Punctuality: Consistent attendance supports student growth. Please notify us of any absences, and arrive on time to avoid disrupting class.

• Dress Code: Proper attire helps students move comfortably. Appropriate clothing includes:

• Tiny Stars to Teen Stars: Leotard, tights, ballet shoes, or bare feet (for certain styles). Hair should be secured back.

• Behavior Expectations: We expect respectful behavior, attentive listening, and a positive attitude in all classes.

Adult Bungee Fitness Policies

• Class Levels: All participants must start with Intro to Bungee before progressing to advanced levels.

• Health & Safety: Due to the nature of bungee fitness, we ask that participants inform us of any health conditions that may impact safety.

• Dress Code: Please wear form-fitting athletic clothing and sneakers with good grip to ensure the harness fits properly.

• Personal Belongings: Store personal items in designated areas. Utah Dance House is not responsible for lost or stolen items.

Membership Policies

• Managing Your Membership: Members are responsible for managing their own memberships, including cancellations. Memberships can be updated via your account or by contacting us by email.

• Cancellations: We require written notice via email at least 14 days before renewal. We cannot process cancellation requests over social media.

• Freezing Memberships: Members may freeze memberships up to twice per year, for a minimum of two weeks and a maximum of three months. Freezes incur a $20 + tax monthly charge. Freeze requests must be submitted via email at least two weeks in advance.

Discount & Promotions Policy

• Discounts: We offer the following discounts:

• Students: $150/mo Unlimited Membership

• Healthcare Professionals: $160/mo Unlimited Membership

• Class Packs: 15% off 5 and 10 Class Packs

• Exclusions: Monthly Class Packs are already discounted and cannot be combined with other offers. Discounts cannot be combined with promotions or intro offers.

Waitlist Policy

We strive to give everyone a chance to attend classes. Our waitlist is managed automatically, based on the order in which members join:

• Notification: You will receive an email notification if added to a class from the waitlist.

• Management: Auto-enrollment stops 90 minutes before class. If you no longer wish to attend, please remove yourself from the waitlist to avoid being added and incurring a late cancel fee.

Late Arrival Policy

Please arrive on time. Out of consideration for instructors, classmates, and members:

• In the Dance Studio: Please make sure to arrive on time so your dancer does not miss warm up.  If they miss warm up they may be required to sit out and take notes, or do their own warm up (at the digression of the teacher)

• In the Bungee Fitness Area: Latecomers will not be permitted to join once class has started due to the safety, setup and orientation required for equipment.  (Instructors are unable to assist client clip in after class has begun. 

Health & Safety Policies

• Injury Prevention: We prioritize safety. Follow instructors’ guidance on technique and notify them if you experience discomfort.

• Sick Policy: Please refrain from attending if you’re unwell. This is particularly important for children’s dance classes.

• Waivers: All participants must sign a waiver acknowledging the inherent risks of dance and fitness activities.

Photo & Video Consent

Photos and videos of classes may be used for promotional purposes. By attending, you consent to being photographed or recorded. All images are used respectfully and in a family-friendly manner. Photos and videos may be used for promotional or educational uses.

Special Events & Collaborative Policies

• Children’s Dance Recitals: Students participate in an end-of-year recital, with costumes provided by the studio. Recital fees are included in tuition.

• Workshops & Guest Instructors: Occasionally, we host special events for both dance and bungee fitness. Event-related contact information may be shared with guest instructors or collaborating businesses.

• Collaborative Events: For events involving outside organizations, relevant participant information may be shared solely for planning purposes. All collaborators are required to respect and protect your information.

Parking Policy

We are a small team and aim to respond within 2-3 business days. Membership inquiries should be directed via email only; we do not respond to such requests via social media.

Communication Policy

We are a small team and aim to respond within 2-3 business days. Membership inquiries should be directed via email only; we do not respond to such requests via social media.

Changes to Policies

Utah Dance House reserves the right to update policies as necessary to reflect operational or legal adjustments. Updates will be communicated via email and posted on our website.